Move beyond recognizing conflict into resolving it. Learn proven frameworks for navigating difficult conversations, communicating change in ways that bring people with you, and building the team trust and resilience that make workplaces function better under pressure.
LCC - LP106 - Dealing With Difficult People: Unlock Complex Personalities - B
(20 hours, self-paced)
Turn the lens on yourself — and others. Complete a personal style inventory, uncover the emotional triggers and communication patterns affecting your professional relationships, and develop practical strategies for working with even the most challenging personality types.
LCC - LP106 - Dealing With Difficult People: Master Challenging Conversations - A
(20 hours, self-paced)
Identify difficult workplace behaviors, recognize manipulation tactics, and prevent communication breakdowns. Learn practical strategies including the 3 C's of clear communication, response techniques for manipulation, and how to navigate power dynamics.
Welcome to LPD 100
Welcome to Uncover Your Leadership DNA: Foundations of Modern Leadership.
This course is designed to help you better understand what leadership really is, how it shows up in everyday workplace behaviour, and how you can strengthen your leadership impact—no matter your role or title.
Leadership in this course is not about personality types or fixed traits.
It’s about awareness, choice, and action.
You will explore how leadership looks in real situations, how your actions are experienced by others, and how small, intentional changes can improve how you lead yourself and others.
This course is practical, reflective, and grounded in real workplace contexts.
You’ll be asked to think honestly, observe your behaviour, and apply what you learn in clear, achievable ways.
In this course, you will explore:
What leadership means in today’s workplaces
How leadership shows up through behaviour, not titles
Your current leadership approach and areas for growth
How different leadership styles work in different situations
What makes leadership effective in real teams and organizations
How to create a personal plan to strengthen your leadership skills